Bk77 FAQ — All Your Questions Answered in One Place

Each individual only One account can be opened. If multiple accounts are found under the same person or the same IP/device, all accounts may be permanently suspended and balances forfeited.

Yes, you can update your email and mobile number from Account Settings. However, you'll need to verify via OTP sent to your current number or email before making changes. Once KYC verification is complete, some updates may require assistance from Support.

Login page "Forgot password?" Click the link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. You can usually set a new password within 5 minutes.

Yes. In your account settings, Cooling-Off Period (24 hours – 30 days) or Self-Exclusion (6 months – 5 years). These tools are available at any time to support responsible gaming.

KYC (Know Your Customer) Verification is mandatory before withdrawal. This helps prevent fraud and money laundering. To complete verification, upload a scan or photo of your National ID, passport, or driving license. The process is typically completed within 24–48 hours.

Yes, bk77 allows you to be logged in on multiple devices at the same time. For security, make sure to log out from any device you're not using. You can view and end active sessions from your account settings.

Gaming and betting on bk77 are fully For users aged 18 and above. Age is verified during registration, and proof of age may be requested in cases where there is any doubt.

bk77 currently supports the following payment methods:

• Mobile Banking: bKash, Nagad, Rocket
• Crypto: USDT (TRC-20, ERC-20)
• Bank Transfer: Selected bank

Both deposits and withdrawals are supported across all payment methods.

• Minimum deposit: ৳200 (bKash/Nagad), ৳500 (Bank)
• Maximum deposit: Up to ৳50,000 per transaction
• Daily limit: Varies by account tier

Higher limits apply for VIP members.

In most cases Instant (within 1–5 minutes). bKash and Nagad are generally the fastest. Bank transfers may take 1–3 hours, and crypto transactions depend on network confirmation times.

• bKash/Nagad/Rocket: 15 minutes — 2 hours
• Bank Transfer: 1–2 business days
• USDT: Subject to network confirmation (typically within 30 minutes)

KYC verification is mandatory for your first withdrawal.

Minimum withdrawal amount by payment method:

• bKash/Nagad: ৳500
• Rocket: ৳500
• Bank Transfer: ৳1,000
• USDT: 10 USDT

bk77 does not charge any deposit or withdrawal fees directly. However, mobile banking providers (such as bKash and Nagad) may apply their own transaction fees. Network gas fees apply for crypto transactions.

If your request is still being processed, cancellation may be possible in some cases. Contact support as soon as possible after submitting your request. Once a transfer has been initiated, it cannot be cancelled.

Typically To the same payment method Withdrawal rules apply. This policy is in place to prevent fraud. For withdrawals via an alternative method in special circumstances, please contact Support and complete the necessary verification.

Upon making your first deposit after registration Automatically A welcome bonus is added automatically — no bonus code needed. Enjoy up to 100% match bonus on your first deposit, up to ৳10,000.

No, bonus funds cannot be withdrawn directly. Wagering Requirement Once fulfilled, winnings earned from the bonus can be withdrawn. Wagering requirements vary by bonus — see the Promotions page for full details.

Wagering requirement means before you can withdraw your bonus, you must A specific wager amount is required. Example: A ৳1,000 bonus with 20x wagering means you must place a total of ৳20,000 in bets. Once this requirement is met, winnings from the bonus become withdrawable.

Free spins are generally awarded for use on specific slot games. The eligible game will be stated alongside the bonus. Simply open that game in the lobby and your free spins will activate automatically.

Share your unique referral link or code with a friend. When they register and deposit using that code, you will receive Referral Bonus Yes, you will. Check the promotions page for bonus amounts and terms.

bk77's Promotions page Weekly and monthly cashback offers are available. Logged-in members receive special personalised offers, which can be viewed in the account dashboard.

Yes, you can opt out of bonuses in your account settings. However, if you cancel after wagering on a bonus has begun, that bonus and any associated winnings may be forfeited. Please read the terms carefully before making a decision.

bk77 offers:

• Sports Betting: Cricket, Football, Tennis, Badminton
• Live Casino: Baccarat, Blackjack, Roulette, Poker
• Slot Games: 1,000+ slots titles
• Jackpot Games: Progressive & Fixed Jackpots
• Fishing games, Lottery and much more

Live BettingYou can place bets in real time during live matches. Odds change moment to moment. Head to the "Live" tab in the Sports Betting section to see all ongoing matches. The mobile app is the most effective tool for making quick decisions.

Jackpot winnings are credited to your balance automatically. For larger amounts (generally ৳50,000+), a manual review may be required — this is typically completed within 24 hours.

If a game disconnects mid-session or a technical issue occurs Refresh the page The game will typically resume from where it left off. If the issue persists, contact support with the game ID and time — the problem will be investigated and compensation provided where applicable.

RTP (Return to Player) Varies by game. Most slot games have an RTP between 95%–98%. In Live Casino, Baccarat typically has an RTP of 98.94%. You can find each game's RTP in its info section.

Once a bet is confirmed, it generally cannot be cancelled. In Sports Betting, a "Cash Out" or "Bet Edit" option may be available in certain cases — this depends on the match type and odds.

New games are added to bk77 every week. Find the latest titles New Games page. Turn on app notifications to get updates on new game launches directly.

At bk77, you can bet on 30+ sports including cricket, football, tennis, badminton, basketball, volleyball, hockey, and eSports. All major international tournaments are covered, including the BCB, IPL, and World Cup.

The bk77 Android & iOS app is available on our Download page directly from our site. Android users can download and install the APK file. iOS users can download via the App Store or a direct link.

Before installing the APK on Android "Install from unknown sources" (Unknown Sources) must be enabled. Go to Settings → Security → Unknown Sources and turn it on. You can turn it off again after installation.

When an update notification appears in the app, you can update directly from within it. Alternatively, visit the Download page Download the latest version and reinstall — your existing data and account will remain safe.

A few solutions:

• Check your internet connection (4G/5G or Wi-Fi)
• Close the app and restart it
• Clear your browser cache and cookies
• Disable your VPN if you're using one
• Uninstall and reinstall the app

Yes, on the bk77 mobile app Fingerprint & Face Unlock Yes, this is supported. After your first login, go to Settings and enable biometric login. Your device must have biometrics set up beforehand.

Yes, bk77 is licensed and regulated by internationally recognised gaming authorities. All games are audited by independent third parties to ensure fair play, and player funds are held in separate accounts.

Take these steps immediately:

• Change your password immediately
• Log out from all devices
• Contact BK77 Baji Support urgently
• Change your email password as well

Our support team will investigate and work to compensate you for any loss.

bk77 keeps your personal information secure with 256-bit SSL encryption. Your data is never sold or shared with third parties. For more details, please read our Privacy Policy Read.

bk77 takes responsible gaming seriously. To learn more about deposit limits, session time limits, self-exclusion, and other available tools, Responsible Gaming Visit the page.